Grievances Redressal Cell

Preamble:

The Grievance Redressal Committee (GRC) aims to investigate the complaints lodged by any student and redress it as per requirement. The students can state their grievance regarding any academic and non- academic matter within the campus through the online and grievance/ suggestion box. The institution aims at solving the grievances of the students within stipulated time.

The Girijananda Chowdhury Institute of Pharmaceutical Science (GIPS) is having its own grievance redressal system in an informal manner i.e., through direct supervision of the principal earlier. But in formal sense along with the provision of suggestion boxes the grievance redressal cell of the college was created on 15^th December 2008. The function of the cell is to investigate the complaints lodged by any faculty, staff, student, and parent and judge its merit. The Grievance cell is also empowered to investigate matters of harassment. Anyone with a genuine grievance may approach the principal directly in person, or grievances may be dropped in writing at the letterbox/ suggestion box of the Grievance Cell at office of the institute.

Objective:

The objective of the Grievance Cell is to develop a responsive and accountable attitude among all the stakeholders in order to maintain a harmonious educational atmosphere in the institute and to promote practices and procedures which would ensure creation and sustenance of healthy employer- employee relationship, expeditious settlement of genuine grievance of employees and offers so as to increase satisfaction on the job, resulting in improved productivity and efficiency of the organization. Besides, this, it may result in strengthening the tram spirit among all the members to perform in concert which is necessary to achieve the goals of the institute.

Applicability

Grievance redressal cell will cover all regular faculty, staff, and students of the institution.

Grievance
- ‘Grievance’ for the purpose of this scheme would only mean a grievance relating to any staff member/ Principal arising out of the implementation of the policies/rules or decisions of the institution. It can include matters relating to leave, increment, non-extension of benefits under rules, interpretation of Service Rules, etc., of an individual nature.
- Students are the main stakeholders if any institution imparting education, and it’s our endeavour to make all efforts to ensure transparency in all the activities at different stages. Taking this spirit in consideration the institute has decided to provide mechanism to students for Redressal of their grievance as under:

The Grievances may broadly include the following complaints of the aggrieved students

Academic
Non- Academic
Grievance related to Assessment
Grievance related to Victimization
Grievance related to Attendance
Grievance related to charging of fees
Grievance regarding conducting of Examinations
Harassment by colleague students or the teachers etc.

Procedure for handling grievances

Subject to the above provisions, individual grievances of faculty, staff members and students shall henceforth be processed and dealt within the following manner:

An aggrieved faculty, staff member or student shall take up his grievance (s) orally with his immediate superior who will give a personal hearing and try resolving the grievance (s) at his level within a week.
- If the grievance is not satisfactorily redressed, the aggrieved faculty, staff member or student may submit his grievance in writing to the principal. The principal will record his comments on the representation within seven days, and if need be, refer it to the institute Grievance Redressal Committee in case the grievance is not resolved or settled amicably. The recommendation of the Institute Grievance Redressal Committee will be conveyed within one month to the Central Grievance committee and the decision of the Central Grievance committee will be final.
Exclusions:

The grievance Redressal cell shall not entertain the following issues:

Decisions of the executive council, academic council, board of studies and other administrative or academic committees constituted by the university.
Decisions regarding award of scholarship, fee concessions, medals etc.
Decisions made by the university regarding disciplinary matters and misconduct.
Decisions of the university about admissions in any courses offered by the institute.
Decisions by competent authority on assessment and examination result.
Composition: The grievance Redressal cell of the institute having the provision of teaching staff has its members and principal as the chairman The cell is having the provision of being reconstituted every year if situation arises for so by the principal himself along with suggestions sought from the in charge administrative body. Care is taken to select staff members from each stream. The following staff members are in the charge of cell.
- Institute Level Grievance Redressal Committee
  - Principal of the institution chairman
  - Five faculty members of concerned institution – member
  - Student representative – member
- Ladies’ grievance Redressal Committee
  - Principal of the institution –chairman
  - Two lady faculty members of the concerned institution- member
  - One non-teaching staff -member
  - Two student representatives –member
- Central Grievance Redressal Committee
  - President of the society…………………. Chairman
  - Secretary of the society ………………… Member secretary
  - Principal of the institute ……………….. Member
  - Senior faulty ………………………….……….. Convener
  - Senior faculty……………………………………Member
- Institute Level Grievance Redressal Committee:

Sl. No	Name	Designation	Position	Email & Contact No
1	Dr. P. Malairajan	Principal	Chairman	[email protected] 9427706053
2	Dr. Smriti Rekha Chanda Das	HOD, Pharmaceutical Chemistry (Senior faculty)	Convener	[email protected] 8812097550
3	Dr. Bhanu Pratap Sahoo	HOD, Pharmaceutics (Senior faculty)	Member	[email protected] 7896843274
4	Dr. Trishna Das	HOD, Pharmacognosy (Senior faculty)	Member	[email protected] 6003326650
5	Dr. Damiki Laloo	Associate Professor	Member	[email protected] 8638015205
6	Rajdeep Medak	Class representative,7^th Sem	Member	[email protected] 7578087787
7	Pranjal Das	Class representative,5^th Sem	Member	[email protected] 813589121
8	Isha Kormel Gogoi	Class representative,3^rd Sem	Member	[email protected] 8822002681
9	Jayanta Rajbanshi	Class representative,1^st Sem	Member	[email protected] 7086690730

Ladies Grievance Redressal Committee:

Sl. No	Name	Designation	Position	Email &Contact No
1	Dr. P. Malairajan	Principal	Chairman	[email protected] 9427706053
2	Dr. Smriti Rekha Chanda Das	HOD, Pharmaceutical Chemistry	Convener	[email protected] 8812097550
3	Dr. Trishna Das	HOD, Pharmacognosy	Member	[email protected] 6003326650
4	Mrs. Babita Baishya	Office assistant	Member	[email protected] 6001502051
5	Miss Anusmritee Rabha	Class representative,7^th Sem	Member	[email protected] 8720910364
6	Miss Bhabana Kalita	Class representative,5^th Sem	Member	[email protected] 8638738599
7	Miss Tanisha Sharma	Class representative,3^rd Sem	Member	[email protected] 6000801698
8	Miss Hrisheeta Deka	Class representative,1st Sem	Member	[email protected] 9395552607

Central Grievance Redressal Committee:

Sl. No	Name	Designation	Position	E-mail & Contact No
1	Mr. Ratul Das	President SSA	Chairman	[email protected] 9435112578
2	Mr. Bijayananda Chowdhury	Secretary, SSA	Member secretary	[email protected] 9954023413
3	Dr. P. Malairajan	Principal	Secretary	[email protected] 9427706053
4	Dr. Smriti Rekha Chanda Das	HOD, Pharmaceutical Chemistry	Convener	[email protected] 8812097550
5	Dr. Dipankar Saha	Associate Professor	Member	[email protected] 9864285827
6	Dr. Bhanu Pratap Sahoo	HOD, Pharmaceutics	Member	[email protected] 7896843274
7	Dr. Trishna Das	HOD, Pharmacognosy	Member	[email protected] 6003326650